iTrader.im Refund Policy

Last updated: 23 September 2026

1. About this Policy

This Refund Policy explains when refunds may be available for advertising services purchased through iTrader.im. iTrader.im is operated by Code Lab Platforms Limited, company number 139244C. It applies to Private Seller Listings, Featured Listings and Dealer subscriptions.

Nothing in this Policy excludes, restricts or limits any statutory right or remedy which cannot lawfully be excluded.

2. Private Listings

A private vehicle Listing is charged at the price displayed at checkout, including any launch offer then available, and runs for up to 60 days. Once a Listing has been purchased and the advertising service has commenced, the provisions below apply subject to statutory rights.

3. Selling a vehicle early

If you sell your vehicle before the end of the 60-day period, you are not ordinarily entitled to a refund. You may mark the Listing as sold, but it may remain online for the remainder of the period originally paid for.

4. Changing your mind

A change of mind does not ordinarily create an entitlement to a refund once the advertising service has commenced. Nothing in this Policy removes statutory cancellation or consumer rights that may apply.

5. Failed or rejected Listings

Where iTrader rejects a paid Listing and it cannot be corrected to comply with applicable Terms or the AUP, iTrader may provide a refund or account credit at its discretion. No refund will normally be provided where rejection or removal results from the seller's breach.

6. Technical failures

If a significant technical failure attributable to iTrader prevents a paid Listing from being published or materially prevents delivery of the service, iTrader may provide a replacement advertising period, account credit or refund depending on the circumstances. Minor interruptions, maintenance, temporary outages or issues outside iTrader's reasonable control do not automatically qualify.

7. Duplicate payments

Where iTrader confirms that a duplicate payment has occurred, the duplicate amount may be refunded. Contact hello@itrader.im with the relevant payment details.

8. Featured Listings

8.1 Featured status is charged at the price displayed at checkout and does not guarantee views, search position, enquiries, leads or a sale. Where checkout offers an optional support payment, that payment is the amount displayed there and is not required in order to advertise.

8.2 Selling the vehicle early does not ordinarily create an entitlement to a Featured refund.

8.3 Where Featured exposure was not provided because of a significant technical failure attributable to iTrader, iTrader may provide replacement service, credit or refund.

8.4 No refund will normally be provided where Featured status is removed because the Listing breaches applicable Terms or the AUP.

9. Dealer subscriptions

Dealer Starter and Dealer Pro are charged at the monthly prices displayed at checkout, including any current offer. Starter allows up to 30 Active Listings and Pro allows up to 100 Active Listings. Dealer subscriptions automatically renew monthly unless cancelled.

10. Dealer cancellation

A Dealer may cancel by email to hello@itrader.im. Where the dealer dashboard shows a cancellation request, the Dealer may use that request as well. iTrader cannot cancel the payment-provider subscription immediately from the site. Staff complete the provider cancellation. Unless otherwise required by law or expressly agreed, cancellation stops future renewals, the current paid period continues to its scheduled end, and no pro-rata refund is provided. Existing Listings may remain live until the end of the paid period, subject to moderation rights.

11. Dealer account suspension or termination

Where a Dealer account is suspended or terminated for breach, fraudulent or unlawful conduct, misleading Listings or other serious misuse, no refund will ordinarily be provided. Statutory rights remain unaffected.

12. Free trials

Free trials or promotional periods may be offered at the discretion of the directors of Code Lab Platforms Limited and may carry additional conditions. iTrader may limit, amend or withdraw promotions subject to applicable law.

13. Refund requests

Requests should be sent to hello@itrader.im and include the account name, email address, Listing or subscription details, payment date and amount, reason for the request and supporting information. iTrader may request additional information reasonably required to investigate.

14. Refund method

Approved refunds will normally be returned using the original payment method. Cash refunds or refunds to an alternative payment method will not normally be provided unless required or agreed.

15. Chargebacks

Users should contact iTrader before initiating a payment dispute where the issue can reasonably be resolved directly. Nothing prevents a user from exercising lawful rights through their payment provider.

16. Vehicle-sale disputes

16.1 iTrader does not provide refunds of advertising fees merely because a dispute arises between a buyer and seller. iTrader is not a party to the vehicle sale.

16.2 Disputes concerning condition, price, ownership, payment, deposits, delivery, representations, warranties, faults, cancellation or other aspects of the transaction remain matters between buyer and seller.

16.3 iTrader may nevertheless, at its discretion, provide limited assistance such as helping with communication or investigating potentially fraudulent, misleading or prohibited Listings. Such assistance does not make iTrader responsible for the dispute or guarantee any outcome.

17. Statutory rights

Nothing in this Refund Policy affects statutory rights available under applicable Isle of Man law. Where a statutory right to cancel, refund or another remedy applies, it takes precedence to the extent required by law.

18. Changes to this Policy

This Policy may be amended from time to time. The latest published version applies to future purchases from its stated effective date, subject to applicable law.

19. Governing law

This Policy is governed by the laws of the Isle of Man. Subject to mandatory legal rights, the courts of the Isle of Man shall have jurisdiction over disputes relating to it.

20. Contact

Code Lab Platforms Limited

trading as iTrader.im

Ny Croityn

Bay View Road

Port Erin

Isle of Man

IM9 6NA

Company number: 139244C

Email: hello@itrader.im